GO SPORTZDelete your GO SPORTZ account and data
Delete your profile in the app
You can delete your profile at any time from inside the GO SPORTZ app:
- Parents and guardians: open the app, go to Settings › Delete Profile, and confirm. This deletes your child's player profile.
- Coaches: open the app, go to Settings › Delete Profile, and confirm. This deletes your coach profile.
Children do not manage their own deletion. A parent or guardian, who creates and controls the child's account, deletes the player's profile on their behalf.
Leaving one club, or deleting your profile
A parent can be linked to more than one coaching company on the same profile, so there are two separate actions:
- Leave a club removes your child from that one club only. Your profile stays in place for any other clubs you use.
- Delete Profile removes your child from the GO SPORTZ app entirely, across every club you are linked to.
What is deleted
When you delete a profile, the everyday personal data held for it is deleted straight away. This includes:
- Name, age and gender, and contact details and address
- Any medical information, and the pick-up password
- Development level, badges, XP, homework activity, exercise overview and coach feedback
- Login details
Card details are never held by GO SPORTZ in the first place. They are handled by the payment providers, Stripe and PonchoPay.
What we have to keep, and for how long
A small number of records must be kept by your coaching company after a profile is deleted, because UK law requires it. These are locked away, kept out of the app, used only for the legal reason they exist, and then deleted automatically once the period ends. They are:
- Accident reports and safeguarding records about a child are kept until the child turns 25 (30 in Northern Ireland), because a claim relating to a childhood injury can be brought many years later.
- Financial and booking records are kept for six years, as required by UK tax and accounting law.
The exact retention periods are set out in the agreement between GO SPORTZ and each coaching company. For more on how data is handled, see the platform privacy notice.
Who controls your data
Your coaching company is the controller for its members' records and decides what must be kept. GO SPORTZ Limited operates the platform and carries out the deletion on their behalf. If your child is linked to more than one club, each club keeps only its own required records, on its own schedule.
If you cannot use the app
If you are unable to delete your profile in the app, email us at team@gosportz.co.uk with the name on the account. We will action the request and confirm what has been deleted, and what, if anything, must be kept and for how long.